THANKS!
I ordered two enlargements from CanadaOnCanvas for a special showing I was having. When they arrived I noticed that one had a small scratch on it. When I contacted them about the problem, they not only agreed to reprint it for me, but sent it to me by FedEx at their cost so that I would get it in time for the show. That\'s what I call customer service! Thank you CanadaOnCanvas.
Tom Jenks, Owen Sound | Great service!
Great service! I was able to call in and get great advice with the resolution of my pictures. Shipping was fast and packaging was great! Would definitely order from Canada On Canvas again!
Margaret, Toronto | All the best!
Dear Diana,
I MUST write this and commend your company for an excellent experience I just had with you. I bought a painting from an artist in the UK not knowing that it would be un-stretched from it's original frame and shipped to me simply rolled up in a tube. I'd never heard of such in all the paintings I've purchased over the years. After calling and visiting several companies that might re-stretch it near me, no one would touch it because it had been stretched and wouldn't take the responsibility. I believe Artfinder, whom I purchased it through, found your company in BC, some 2000 plus miles away from Ohio.
I then called you direct, and you immediately welcomed the challenge, quoted me a very fair price, arranged the entire project for me in minutes. I shipped it to you, you re-stretched my painting perfectly. There is no way you can tell it has been reworked. Plus, you carefully put black tape completely around the back frame, and installed screws and a hanging wire, along with pads at the bottom for protection. All I might add were a surprise and very welcomed. You then wrapped it in a custom made box with proper banding, and shipped it back to me in a very short amount of time. Another surprise was FedEx shipping was only $19.00. All I had to do is unwrap it, put a nail in the wall and hang and begin enjoying it.... FINALLY! I struggled with this prior to discovering Keen Art Media for far too many hours.
I want to personally thank you for your service, expertise, and professionalism in making this crazy ordeal come to such a wonderful, (and peaceful), happy ending. Wishing you and your fine company continued success. I will use and recommend you at any time of need.
All the best!
Randall
, | thank you...
I just wanted to take the time to finally say thank you for the frames I ordered. They worked out wonderfully...I am thrilled with them!
They are exactly how I envisioned my final pieces to be. It was super easy to use your site & I was also impressed that when I had a question while on the website, I called the customer service number and someone answered the phone. Right away! A real live person! I would be more than happy to order frames again & have told my friends about the quality & ease of my experience.
Michelle H, |
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