I ordered a floating frame the end of March and it was not shipped until May 5th. It arrived last Monday and it does not have any of the hardware to attach the canvas to the frame. Should that have been included with the frame? And if so, could it be sent to me now?
KeenART: Yes, we have shipped the missing items.
Reta R., | Super communication!! Super communication!! Very quick service! Excellent end product!! Would order from here again!!
Carrie, Irma | Skeptical? I was a little skeptical the picture I sent would turn out on canvas. I was extremely satisfied with the quality of work. The picture looks incredible. The speed of service was another pleasant surprise. Thank you.
Patrick, Medicine Hat | double mats... Thank you. I have received the last shipment and the double mats are perfect. They are in frames on the wall now and look great. Thanks for your excellent customer service on getting this right in the end. I can't hide my disappointment with your quality control considering this order was placed Feb 1st. But thank you and you won't hear from me again on this issue.
Morad, |