Terrible experience. Ordered frame on March9th, arrived May7th. Arrived with two visible dents in frame material. And 2/4 clips on back have fallen off just taking it out of box. Quite disappointed.
KeenART: The frame was a backorder item and because of covid-19 there is delays when ordering from suppliers unfortunately.
Lauren, | Covid Days Grate product and services. It certainly is a difficult time we're all dealing with. The most important thing is for us all to stay safe and be well. So, the fact the order will take longer is perfectly understandable, and I must thank you for your care and diligence in making sure you and your existing staff are staying safe. As a small business owner myself, I stand with you in your concern and care.
Nasim, | Thank you for your help in completing my Order . I did receive my frame in time for the show. Also thank you the the extra 8x10 frame and your exception packing job. all pieces arrive in perfect condition.
David P., | replacment frame Just wanted to let you know the replacement frame showed up today and it was perfect. I already mounted the canvas and it is hanging on the wall. I really appreciate your efforts through the process of the broken frame, etc. I will definitely use you again. Mike
Beenesh, |