I ordered two frames, they arrived quickly and very well packaged, they were both exactly the correct size. rnOne was exactly as shown on the website, sadly the other was nothing like the website photo at all - instead of a soft white rustic, it arrived as dark grey underneath, covered in a thin layer of white, giving it an almost stripey appearance. I at first thought (as did the supplier) that it was a mistake and a different frame has been made up. the supplier was very pleasant to deal with but due to a misunderstanding I was required to pay the $15 postage to return the frame to them, which they worked on to give it a more white appearance and returned to me. So instead of $126, the frame ended up costing me $141 and although it is better, it is still not like the one shown on the website. After sending an email photo of the work they had done on the frame, the company did not follow up with me after delivery. I would not order custom picture frames online again.
Sally D., Maple Ridge | Wow! That is wonderful. I am so grateful. God bless you abundantly. I appreciate your excellent customer service.
Grace and peace to you my friends! I look forward to receiving my new frame and will wait for it patiently.
Sincerely yours,
Teren, | A sign of a good business? Thank you for working with me on getting the print to its proper coloring. It looks great. It is said that a sign of a good business is how they handle things when they go wrong. I'm glad we were able to work it out and I appreciate your efforts in working with me on this.
Thank you,
Vazel, | Love it!! Love it!! I was a little nervous placing an order for canvas using a low res photo from Instagram but the end product looks amazing! The colour and quality is gorgeous and the product arrived quickly. Definitely exceeded my expectations!
Kim, Calgary |