I ordered a floating frame the end of March and it was not shipped until May 5th. It arrived last Monday and it does not have any of the hardware to attach the canvas to the frame. Should that have been included with the frame? And if so, could it be sent to me now?
KeenART: Yes, we have shipped the missing items.
Reta R., | happy! Wow the package just arrived at my door. Amazing quick service, very happy thank you!
Zupa, | Just wanted to let you know how pleased I am with the floating frame I ordered. It is beautifully made and the quality is outstanding. It was also received incredibly fast, especially considering it was \"custom\" sized to my exact specifications. And finally, I had an immediate change of mind on my order after placing it, and called the next day to see if I could alter it. This request was granted without hesitation. I could not be happier and will definitely order again in the future. Thanks for an outstanding product and excellent customer service.
Jacqueline T., | Thanks so much! Just received my order.
The photo I sent in was one of my wife and myself on a beautiful beach on Vancouver Island.
We are very pleased with the final product, shipping was fast,
packaging very professional, even came with all the hardware to hang immediately.
Looking forward to my next order with VOC.
Thanks so much.
Jeff and Yasmin Ilutowicz.
Jeff ilutowicz, Sooke B.C. |