I was confused about my order which had been delayed. I called and emailed and the customer service rep responded right away. The order was delayed because one of the 6 items had been back ordered for at least another month and they offered to replace this item with another which was a bit more expensive and actually very suitable for my project. I really like this company and will continue to do business with them. Prices are great also!
Elizabeth R., | thrilled ... I just received my canvas and wanted to say I am thrilled with it! You did a wonderful job and I will be ordering again in the next few weeks.
Thank you for the fine job!
Lori
Lori O., | I ordered a floating frame the end of March and it was not shipped until May 5th. It arrived last Monday and it does not have any of the hardware to attach the canvas to the frame. Should that have been included with the frame? And if so, could it be sent to me now?
KeenART: Yes, we have shipped the missing items.
Reta R., | Well done Just wanted to pass on a big thanks for shipping the products I purchased from you. It was shipped promptly, packaged well and exactly what I ordered.
The quality looks excellent and I'm sure I will order more supplies from you real soon. I will also pass along your website to my artist friends.
Thanks again and have a great day!
Hans, Seattle |